Return and Refund Policy:

Piscines René Pitre is redoubling its efforts to make your buying experience as pleasant as possible. However, if an incident occurs (breakage or error), please send us details and photos by email at jeanfrancois@piscinesrenepitre.com so that our team can rectify the situation as quickly as possible.

Cancellation of an order

It is possible to return your goods within 30 days of your order receipt date.

The returned product must be new, unused and in its original packaging. No refunds will be made on a used product or when the 30-day period has expired.

Procedure to follow:

1. Submit a return request by email at jeanfrancois@piscinesrenepitre.com by providing the requested information.
2. You will receive an email from our customer service indicating the steps to follow for the return
3. 2-5 days following receipt of your package in perfect condition and in its original packaging, we will credit your account with the price of the returned item.

NOTES

It is the customer's responsibility to pay the shipping costs for returned merchandise.

Piscine René Pitre is not responsible for loss or damage incurred when returning merchandise.

No unauthorized return of merchandise will be accepted or refunded.

Shipping Policy

Our products will be delivered to you by the Piscine René Pitre team.

*We offer delivery within a radius of 35 KM and subject to any reservations. Charges may apply under certain conditions.

NOTES

It is the responsibility of the customer to indicate the correct delivery address. In the event of an error, our customer service department will contact the customer to correct the information. Charges for a second delivery will be required.

We cannot be held responsible for any delay in delivery and no compensation will be granted in this regard.

Cancellation of an order already shipped could be subject to additionnal shipping and handling charges.